We are a small animal practice in Norwich, first established in 1991. We are passionate about animals and our skilled team of veterinarians and vet nurses are dedicated to providing the highest quality care. Because we love animals and strive to provide excellent continuity of care, we are open five days a week at Hellesdon and seven days a week at Thorpe and have access to 24-hour emergency care.
Lindsey has worked at our Drayton High Road practice for many years, controlling everything from rotas to payroll and computer systems - the sort of person we would love to clone! She has extensive knowledge of not only the mechanics of veterinary practice but the pastoral side of dealing with client's emotional and financial problems which crop up on a daily basis. She owns Ruby, her rescue Rotty cross and enjoys Ceroc dancing, skiing and family trips in her motorhome to far flung places. Both Lindsey's daughters work in the veterinary profession so she understands the whole essence of veterinary life and is as dedicated as a vocational vet because of her love of animals.
Jill is based at our Hellesdon practice. She gained a wealth of veterinary practice knowledge during the many years her and her husband ran several practices in Wembley. She is an expert in juggling several tasks at once and has always got an eye on everything that is happening around her. Her spare time is now generally occupied with her three lovely grandchildren but she still has plenty of time for her beautiful, albeit sometimes grumpy, Pointer called Nina.
Louise has worked at Willows, Hellesdon since 2004 and is loved by staff and clients alike. She recently left for pastures new but missed us all so much that after six weeks away she returned to us and is now back behind the reception desk in her rightful position. Louise is married to a lovely man (we have to say that because he brings us doughnuts and fruit cake!) and they have three sons and a male dog called Bently... Never mind Lou, at least the cat, Tinsel, is female.
Chelsea has been a veterinary receptionist since 2016 and joined Willows in July 2018. In her spare time she enjoys travelling, reading (mainly Stephen King novels) and visiting family and friends in Liverpool where she is originally from. You will often find her Cavalier King Charles Spaniel, Chester, helping out behind reception with the rest of the team!
Tracey has been a veterinary receptionist since 2007 and joined Willows in November 2017. She is usually based at our Thorpe practice. Tracey has two fur babies, a Patterdale cross Terrier called Dolly and a very large black and white rescue cat who loves to hunt in the fields around her village, Vinnie. In addition to her pets she is also interested in hedgehogs and other wildlife.
Julia has returned to veterinary reception after working for eight years in the retail industry and is based at our Thorpe practice. She is married with two children and three grandsons, and also has two dogs and two cats. In her spare time she loves taking long weekends with the dogs whenever she can.
Before Tanya had her family she completed an animal care course and became passionate about animal welfare. She volunteered in animal rescue centres and after having her family decided to pursue a career in dog grooming as she wanted to do a job she loved. After qualifying in this area she ran a grooming business from home before deciding to join the team at Willow to work with like-minded people in our lovely facility. Tanya is over the moon to be working here with such a dedicated team of people who all work together to ensure that the grooming experience is positive for you and your pet. We work very hard to build a trusting relationship with your pet as if it were one of our own.